All new email style for reminders to your clients

  • All new email style for reminders to your clients

    We have enhanced the template style of the appointment email that gets sent out to your customers. Not only will the brand new style reinforce your professional image, but it will also keep your clients even more satisfied and impressed at your level of customer service.

    The new style will go live this week, and since we continuously endeavour to offer you the best value for your money – the new update is completely free of charge.

    The new template style

    Whereas the old template consisted of plain text and a table which detailed the date and time of the appointment, your logo and address will now appear in the header. That way, your clients will instantly be able to recognise your brand.

    In addition to the branding we’ve added in extra functionality, which will show your customers that you care by making everything even easier for them.

    How does the new email work?

    As soon as you set the date for an appointment, the software will automatically capture the client’s name and the name of the agent who will be conducting the appointment.

    You can then choose when the reminder is sent out – whether it’s a week, a day or even an hour before – and your client will be reminded of the exact time and date, the property address and the appointment type.

    On top of that, a picture of the property will feature alongside this information, which your client will be able to click on to view the property details through your website.

    Your client will even be able to retrieve specific directions to the address. We’ve integrated this function with Google maps, so their exact location will be pinpointed in order to generate directions to the property.

    What if your client needs to rearrange the appointment?

    Your address will be included in the header of every reminder email as well as your phone number, so if there is a problem with the time or date, your client is able to contact you right away.

    If you would like to know more or have any specific questions regarding this update, then please get in touch with us today – we would be more than happy to help.

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