Have you ever wondered how you can dramatically improve your agency – increasing sales, retaining staff and keeping your customers happy and satisfied? It’s a conundrum that keeps a lot of estate agents awake at night, yet one that can be solved by improving one simple thing that so often gets overlooked; communication.
The way you talk to your customers and the internal communication between your staff can make all the difference in determining your agency’s success.
Did you know that we provide a telecoms service that could have a significantly beneficial impact on your agency’s performance? Let us explain how…
Make it memorable
You may offer the best estate agent service, yet if the only means by which customers can contact you is a long and complicated phone number, then they’ll just give up and try somewhere else. Make it easy for potential customers to contact you so they can be nurtured and converted into a profitable client.
We can provide you with easy to remember telephone numbers with a great business presence, including: 0845, revenue generating, 03 numbers, mobile numbers and many more – complete with full statistics and reporting.
Offer simple contact options
If a customer has to call you and speak to more than 2 people before they reach the correct person, then they’re more than likely to hang up and try another agency. In an instant, you could lose a prospective client. You can make sure that they stay on the phone by incorporating a specialist Interactive Voice Response with professionally voiced messages and recordings – press 1 for lettings, 2 for sales – and so on and so forth.
How much of your day is spent on the phone – whether it’s at the office or racing between meetings? Having to spend so much time on the phone can be expensive, yet we can offer you a solution to significantly cut down on costs.
We provide tariffs that offer:
- Free call charges to mobiles
- Free calls to local numbers
- National calls completely free of charge
Log calls and know exactly who’s calling you
There’s nothing worse than answering a call and having to spend the next 10 minutes asking constant questions and gathering information from your customer to find exactly who they are and what they want. It’s not only irritating for you, but also annoying for them. We can provide you with a solution that enables the customer's name and communication history to pop up on your screen. Our TAPI integrated phone systems integrate with your customer database to gather and log all of your inbound calls. That way, whenever a customer calls your office, you’ll know exactly who and what you’re dealing with before you even pick up the phone.
Not only will this impress your customers by portraying you as a knowledgeable, understanding and caring agent, it will also save you the time and hassle of having to question them to retrieve any necessary information.
Record your calls
Part of our telecoms package includes complete call recording facilities, so if an inbound phone call resulted in a highly profitable sale, then you can re-listen to the call to see what you did right and subsequently implement the technique in future calls.
Moreover, you can monitor the progress of new employees and use recordings of their phone calls to provide them with valuable feedback to improve customer service. And the more your staff develop, then the more your service improves and the happier your customers become.
Save time and fuel by updating your database on the job
How much time do you spend traipsing to and from the office in between viewings and valuations, purely to input your findings into your agency’s database? How much easier would it be to get everything done while you’re on the premises?
We can provide you with the dictation technology that allows you to record messages while you’re out in the field and then email them back to the office so the information can be entered into your database. That way, you save both time and money on the petrol it would cost driving back and forth your office – particularly if you operate across a large area.
Monitor Staff Efficiency
GPS tracking is an effective way of monitoring your staff’s time and analysing it to see how efficiency can be improved. For example, if one of your negotiators is spending too long on a particular property, you can relay feedback and advise them to focus on other properties.
Integrate your company mobiles and tablets with your AgentPro software
No matter how large or how small your agency, we can provide you with smartphones and tablets which you can use effectively on a daily basis. For example, you could make a video recording of a property to show its interior and then store that recording on your AgentPro software. You could even upload the footage to your website to provide your clients with a visual demonstration of the property.
All of our telecoms packages are entirely bespoke, so if you would like a quote designed to suit your agency’s needs please contact us today.
